Hiwa Navigation
- Website & Development
- Design & Content
- Brand & Identity
A secure digital platform connecting communities with the right support.
- Client
One platform had to support public access and provider operations
Hiwa Navigation helps communities connect with therapists and allied health kaimahi. Its digital platform needed to serve people looking for support while also helping service providers manage their involvement. These users have different needs and different expectations of privacy. The public experience had to feel approachable, while the provider environment required secure access to operational information.
Connecting community access with secure delivery
Separate pathways for clients and providers
People seeking support and professionals delivering it need different digital journeys. Hiwa Navigation’s public website and secure provider portal give each audience a direct path to the information and tasks relevant to them.
Make secure administration feel straightforward
Custom portal development is most useful when it removes repeated work without weakening privacy. Streamlined provider onboarding and profile management support efficient service delivery within a secure environment.
Building a secure provider portal into the wider platform
The public website gives clients a clearer way to understand available support and begin the referral process. Behind it, a custom portal addresses time-intensive provider workflows. Service providers can manage onboarding and maintain their profile within a secure environment.
Refreshing the brand around kaupapa and community
We developed a meaningful brand refresh that strengthens Hiwa Navigation's presence while respecting the purpose behind the organisation. The visual direction celebrates the people the platform exists to serve and avoids making the experience feel clinical or impersonal.
A more connected route into care and professional support
Hiwa Navigation has one digital platform supporting both community access and provider administration. Clients can find relevant services through a clear public experience, while providers have practical tools for managing their participation.
Build what comes next
Bring us the challenge in front of your organisation. We’ll help work out what comes next and make it happen.
