make public work easier for more people.
We help public and regional organisations create clearer digital experiences for the people they serve and the teams responsible for keeping them running.
The right expertise, brought together.
We bring strategy, creativity and technology together to help public and regional organisations make information accessible, connect with their communities and create experiences that work for both the public and the teams delivering services.
- Understand the people accessing your services and information, their needs and how they interact with your organisation
- Put plain language, accessibility and ease of use at the centre of every digital experience and communication
- Consider governance, privacy, stakeholder expectations and approval processes from the outset
- Establish clear ownership, practical processes and maintainable systems that your teams can confidently manage and develop
Organisations we work with.
Making public services clearer and more accessible
We work with public and regional organisations to improve how people access information, services and digital experiences. By understanding community needs, organisational priorities and the requirements of public-sector work, we bring the right expertise together to create practical, accessible outcomes that work for both the people using them and the teams delivering them.
Our process
Let's start with what matters to your community
Public and regional organisations need to balance community needs, public responsibilities and the practicalities of delivering services. We bring these considerations together to establish clear priorities and a considered approach to the project ahead.
Understand the responsibilities
Clarify the communities you serve, your organisation's obligations, key decision-makers and the information already available.
Include the people
Use appropriate research, consultation and accessibility testing to understand community needs and ensure different perspectives are considered.
Make services easier to use
Review key information and service journeys to help people find what they need, understand their options and take the right next step.
Establish clear ownership
Put practical content governance, measurement, documentation and ongoing support in place so your teams can confidently manage and maintain the result.
How we support organisations across different sectors
Different industries call for different perspectives. We take a considered approach that reflects the people, needs and ambitions of each organisation.
- Community not-for-profitUseful work that respects the people served and the capacity available to keep it going.Explore community not-for-profit
- Established OrganisationsHelping established organisations strengthen their communications, simplify digital experiences and create greater connections across their audiences.Explore established organisations
- Private BusinessesPractical thinking and creative expertise to help businesses grow, adapt and stand out in competitive markets.Explore private businesses
- Health & EducationDigital, creative and marketing that put people first, build trust and make complex information easier to understand.Explore health & education
build what comes next
Bring us the challenge in front of your business or organisation. We’ll help work out what comes next and make it happen.
FAQs
Questions worth asking before you start
Can Firebrand work through public-sector procurement?
Yes. We are an approved supplier on the New Zealand Government Marketplace and is accredited to deliver services including content design, information architecture, user insight, visual design, front-end and back-end development, application development, analytics and search engine optimisation. Government Marketplace supplier listing
We are also an approved supplier on the All-of-Government Design Services Panel, covering design strategy, production. Firebrand’s government accreditation information
We can provide the relevant accreditation evidence and help confirm the right procurement pathway for your agency, service and project.
Can Firebrand work with regional organisations outside the main centres?
Yes we work with public and regional businesses and organisations.
Can you work within existing governance and approval processes?
Absolutely. We take the time to understand your organisation's governance, approval processes and responsibilities from the outset. We work within your existing requirements, keeping the right people informed and ensuring privacy, accessibility and accountability are considered throughout.